Customized. Outsourced. Solutions.
New Labor Markets. Nearshore and Offshore.
Our innovative labor solutions are changing how consumers view their favorite brands, redefining the customer experience, and creating sustainable jobs in the nearshore emerging labor market of Hermosillo, Sonora, Mexico, and the offshore emerging labor market of Accra, Ghana (West Africa).
ANNUAL ATTRITION UNDER 15%
Our annual attriton of 15% a year is almost unheard of in the outsoursing industry! Our agents and supervisors love their job. Our management team has created a culture of inclusing, respect, attention. They simply do not leave on their own.
RESULTS IN HIGHER NET PROMOTERS
Low attrition results in very hight customer satisfaction for our clients. Bumping your Net Promoter Scores (NPS) scores even one point has a tremendous impact on your bottom line.
RESULTS IN A CONSISTENT CUSTOMER EXPERIENCE
The skill set and expereince of our labor force in Hermosillo, when compared to our cost model, is unmatched anywhere in the world..
HIGH QUALITY AGENTS, LOW COST LABOR, ONE HOUR FROM THE USA
The purpose of going offshore to India and the Philippines in the early 2000's was to lower a brands total operating cost to service their customers. They accepted lower quality, poor spoken English, and incurred a significant increase in travel expense.
RESULTS IN TREMENDOUS COST SAVINGS
Moving your operations to AGS in Hermosillo will increase your quality, reduce your labor costs by 50%, and cut your travel expense to manage your outsourced relationships by 70%.
HIGHLY EDUCATED WORKFORCE
The average experience of our call center agents is five years. Almost all have a 4 year college degree. Many of our employees went to college in the USA. Many have advanced degrees. This is almost unheard of in India, the Philipppines or Central/South America
Hermosillo, Mexico. A Relativley Unkown City in the World of BPO in Northern, Mexico (only One Hour from Phoenix and Los Angeles), that has a Highly Skilled and Very Educated Untapped Labor Force.
Meaningful connections. Real relationships. In a time when globalization has made it harder to formulate meaningful connections across cultures, languages, times zones and channels, global brands choose AGS for our experience and unique global footprint. Ashesi Global Services, Inc. (AGS) is the world's first business process outsourcing company operating exclusively from new emerging labor markets in Mexico.
Brands seeking options to the highly saturated, high attrition and rising cost markets of India, the Philippines, Central America and South America choose AGS to outsource their call center services, including inbound and outbound calls, level 1 and 2 technical support, sales calls, email, instant message chat, social media services and live video customer support via app-enabled smartphones, tablets and browsers.
Our contact centers in Hermosillo, Sonora, Mexico are a "hidden gem." Hermosillo is one the best emerging labor markets in North America for outsourced call centers. Our agents speak fluent English, the quality of labor is highly educated, there are over 19 universities and technical schools, and companies such as Yahoo, Google and Microsoft have setup operations due to the talented labor force. Just as important, Hermosillo is one of the safest, most advanced cities in Mexico for the past 25 years.
Watch the following video and see why Hermosillo is your best option when considering where to relocate your offshore operations that meet the original criteria for why you went offshore to begin with:
PARTIAL LIST OF CUSTOMERS & EXPERIENCE
OUR SERVICES / OUR CHANNELS
OUR SERVICES AND INDUSTRY EXPERIENCE
Dedicated and Shared Agent Technical Support Services (Inbound and Outbound Level 1, 2 and 3 Support)
Dedicated and Shared Agent Internet of Things (IoT) Level 1, 2 and 3 Support)
Customer Service and Support
Appointment Setting (Outbound Telemarketing)
Lead Generation (Outbound and Inbound)
Large Scale Direct Response (Dedicated Agents Only)
PCI and HIPPA Compliant
B to C / B to B Experience
Travel and Hospitality, Information Technology, Telecommunications, Cable, Healthcare, Insurance (Medicare, Medicaid, Health Insurance Providers), Retail and Online E-Commerce, Live Streaming Services, Senior Products and Services, Banking, Back-office Wholesale support for the BPO Industry.
OUR CHANNELS (Cloud Driven Omni-Channel)
Voice, Chat (Instant Message), Email, Back Office, WebForm Support, Text Messaging Support
Live Video Support from App-enabled Smartphones, Tablets and Browsers
Our platform is Highly Scalable, Cloud-based, Real-Time Reporting, Full Recording Hosted in the Amazon Cloud.
Ashesi Global Services, Inc. (AGS)
Contact Us Now to Set up a 15 Minute Call:
Corporate Office: 3219 E Camelback Road, Phoenix, AZ 85018 USA
Ashesi Global Services, Inc. is a division of Emerging Global Services, LLC, visit for more informaiton.